Support

Something not working, or an idea for what MyRideSG should do next? Emailhello@myridesg.com and a human will read it. We aim to reply within two working days.

Before you write

These details get you a useful answer faster:

• Your phone and OS version (for example, iPhone 15 on iOS 26)
• What you were doing when it went wrong
• A screenshot, if the problem is something you can see

Please don't email us your NRIC, passwords, or card details — we will never ask for them.

Common questions

How do I delete my account?

In the app, go to Account → Privacy and data → Delete account. Deletion is immediate and cannot be undone. You do not need to contact us first.

Can I get my data out?

Yes. Account → Privacy and data → Export your data gives you a CSV of everything you have logged.

The receipt scan didn't read my receipt properly

Scanning fills the form in for you, but you can always correct any field before saving. Crumpled or faded receipts are the usual culprits. If it is consistently wrong for a particular workshop's receipts, send us a photo and we will look at it.

Why does the app ask for my location?

Only to show workshops near you and how far away they are, and only while the app is open. You can decline and still use everything else — workshop search just won't sort by distance.

A workshop's details are wrong

Tell us which one and what's wrong, and we will fix the listing. Rider corrections are how the directory stays accurate.

How do I stop notifications?

Reminders can be muted per bike in the app, and you can turn off notifications for MyRideSG entirely in your phone's Settings.

Privacy and terms

Read our Privacy Policy andTerms of Service.

Company

MYRIDESG PTE. LTD. (UEN 202635558K)
Email: hello@myridesg.com
Singapore